bd267 Help Center
One page for the things that actually go wrong: money sent to the wrong wallet, a payout held for documents, a bonus that will not unlock, or an APK that refuses to install.
Read this before you queue for chat
Almost every message that reaches bd267 support is about one of four things: a payment that left your wallet but not your balance, a cash-out waiting on documents, a bonus that will not clear, or an app that will not open. The notes below take them in the order most players meet them.
Keep two details ready before you contact bd267: the mobile number registered on the account, and the transaction ID from your bKash, Nagad, Rocket or Upay message. With those two, an agent can usually find the payment in under a minute. Without them, the conversation starts with a queue of questions you already answered at sign-up.
Written for players in Bangladesh. All amounts are in taka (৳) and times follow Bangladesh Standard Time, UTC+06.
When a deposit has not landed
bKash, Nagad, Rocket, Upay and bank transfers normally reach a bd267 balance in about 2 minutes. If your balance is still empty after that, the cause is nearly always one of three things, and all three are quick to check.
What to check first
- The amount. bd267 takes deposits from ৳450 upward. Anything smaller is returned by the payment provider before it ever reaches us.
- The name. Send from a wallet registered in your own name. A deposit from a friend's bKash number is held until ownership is confirmed, which takes far longer than paying correctly.
- The reference. If you typed an account number or a reference into the payment note, one wrong digit drops the payment into a manual review queue.
When all three look correct and the balance is still empty after 15 minutes, open live chat with the transaction ID, the amount in taka, and the wallet number you paid from. Do not send the same amount a second time. A duplicate deposit is easy to reverse, but reversing it takes longer than waiting for the first one to post.
Automatic top-ups from a saved bKash wallet sometimes fail silently when the wallet balance is too low. Check the wallet balance before you assume bd267 lost the payment.
Withdrawals, limits and the KYC check
A cash-out at bd267 starts at ৳1,200 and usually reaches the wallet in 24 minutes once it is approved. The first one is slower, because the account has to be verified before any money leaves it.
| Minimum withdrawal | ৳1,200 |
|---|---|
| Maximum per day (Starter) | ৳70,000 |
| Payout time | 24 minutes |
| First withdrawal | Up to 2 hours |
| Document review | Up to 24 hours |
| Accepted ID | NID, passport or driving licence |
The wallet name must match the name on your bd267 account. Requests sent to a relative's or agent's bKash number are refused and returned, and repeated attempts flag the account for a manual review that you will not enjoy.
Send the document photo in daylight with all four corners visible and no glare across the number. Blurred or cropped uploads are the single most common reason a review runs past 24 hours. Verification is done once; after it, payouts move at normal speed.
The ৳70,000 daily ceiling applies to the Starter level. Play enough and the cap rises with your tier, from ৳130,000 at Silver up to ৳1,700,000 at Diamond. Your current tier and limit sit in the account area, not on this page.
Bonus rules: what counts toward 19x
A first deposit at bd267 earns 235% up to ৳10,500. Reload offers add 26%, daily cashback returns 1.0% of what you turned over, and a referral pays ৳400. Each of these carries a 19x wagering requirement, and the offer screen shows exactly which balance that multiple is applied to before you accept.
Wagering means settled bets, not spins. A bet that is voided, cancelled, or placed on both sides of a market moves the counter nowhere. Slots carry the full weight; live tables and some card games carry less, so a player who clears 19x on roulette is doing far more work than one who clears it on slots.
Why bonus money disappears
Bonus credit sits apart from cash. If you request a withdrawal before the requirement is met, bd267 removes the bonus along with any winnings it produced, then pays the rest of your balance. Bonuses also expire 7 days after they are credited. Neither of those is a penalty; it is how the offer is funded.
If a bonus vanished and you believe the counter was already full, message live chat with the offer name and the dates of the bets you placed. Wager history is logged and can be rechecked.
Getting the app onto an Android phone
The bd267 app is free, 41 MB, and runs on Android 6.0 and above. The current build is version 2.8.10, updated 11 November 2026. It is downloaded as an APK file from the App page, not from a store listing.
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Download the APK
Open the bd267 App page on the phone itself and tap the download button. A 41 MB file arrives in under a minute on mobile data.
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Allow the install
Android blocks files from outside the Play Store by default. When the warning appears, allow your browser to install unknown apps, then confirm.
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Open and log in
Launch the app and sign in with the same bd267 account you use on the website. Balances, bonus credit and open bets are shared, not duplicated.
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Update by reinstalling
There are no background updates. When a new version ships, download the APK again over the old one; your account and balance stay untouched.
If the install fails with a parsing error, the file was cut short during download. Delete it, switch to Wi-Fi, and download once more.
What players ask bd267 live chat
My bKash deposit is not on my bd267 balance yet. What now?
bd267 credits most deposits in 2 minutes. Wait 15 minutes, then send live chat the transaction ID, the amount and the wallet number you paid from. Do not pay twice; a duplicate is slower to sort out than a delayed first payment.
How long does a withdrawal take?
Around 24 minutes to the wallet once approved. Your first cash-out at bd267 can take up to 2 hours, because the account has to clear document review before money leaves it.
Do I need documents before my first payout?
Yes. bd267 asks for a national ID card, passport or driving licence before the first withdrawal. Review takes up to 24 hours, it happens once, and later payouts skip the step.
What is the smallest deposit and withdrawal?
Deposits start at ৳450 and withdrawals at ৳1,200. Anything below the deposit floor is returned by the payment provider before it reaches your bd267 balance.
Can I take out more than ৳70,000 in a day?
The Starter level caps you at ৳70,000 per day. Higher tiers raise that ceiling, from ৳130,000 at Silver to ৳1,700,000 at Diamond. Your live limit is shown in the account area.
My bonus disappeared before I finished wagering.
Requesting a payout before the 19x requirement is met removes the bonus and the winnings it produced. Bonus credit also expires 7 days after it is credited. If you think the counter was already full, ask live chat to recheck the wager log.
Which games count toward wagering?
Slots count at full weight. Live dealer tables and several card games count at a reduced rate. The exact split is listed on each offer, and live chat can tell you where a specific title sits.
Can I open two bd267 accounts?
No. bd267 allows one account per person. A second account opened by mistake is frozen along with its balance, so tell live chat before you deposit into it.
Is the app free, and will it run on an older phone?
Free, 41 MB, version 2.8.10, and it needs Android 6.0 or newer. Older handsets can still play every game through the mobile browser at bd267 with the same login.
I forgot my password and changed my number.
Reset from the bd267 login page if the registered number still works; the code goes there. If the number has changed, live chat will ask for your ID document before moving the account to a new number.
Can I deposit from a friend's bKash account?
No. The name on the bKash, Nagad, Rocket or Upay wallet has to match the name on your bd267 account. Third-party payments are held, then returned to the sender.
Is live chat staffed at night and on holidays?
Yes. bd267 live chat runs 24 hours a day, including Fridays and public holidays. There is no phone line and no email queue, so chat is the only place to reach a person.
None of the above matched your problem? Open live chat from any page on bd267 and describe what happened in one sentence, with the amount and the time. If you have not signed up yet, the registration page takes about two minutes, and the bd267 home page lists every payment method and bonus currently running.